FAQ

Yes, your data is a 100% secure and is backed-up every 5 days.

Yes, all our servers are protected by Clam AV.

While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, click here.

No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel - cPanel.

Our Support team is always at hand to assist you. You can take a look at all our contact details here.

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Yes! Our Standard, Business and Ultimate shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Yes, you can easily upgrade to one of our higher plans at any time

Yes, we offer a 100% Risk Free, 30 days Money Back Guarantee.

Yes, all our Hosting packages come with Unlimited Email Hosting.

A VPS runs its own copy of an operating system (OS), and customers may have superuser-level access to that operating system instance, so they can install almost any software that runs on that OS. For many purposes they are functionally equivalent to a dedicated physical server, and being software-defined, are able to be much more easily created and configured. They are priced much lower than an equivalent physical server. However, as they share the underlying physical hardware with other VPSs, performance may be lower, depending on the workload of any other executing virtual machines.

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.

Our support team will assist you in managing your servers. For a list of items that we support, please refer to the features mentioned in package.

With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what, the CPU, RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications. It gives you all the features and functions of Dedicated server, without the additional cost.

We have an automated installation process configured on our servers. When you buy a VPS, cPanel will be installed on your package. This is inclusive of any package that you choose to buy.

You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.

No, an upgrade or downgrade is not possible between the plans or resources.

A KVM (Kernel-based Virtual Machine) is a virtual private server which sits on top of a physical dedicated server. Resources are dedicated to the KVM VPS and are not shared with other users on the physical device, offering tremendous reliability and performance.

A KVM is true virtualization where the VPS operates as its own server, independently of the host node. OpenVZ is a container based virtualization which relies on the host node's kernel

When you buy any HDD server, we have an automated installation process configured, which installs cPanel on your package. For SSD servers, cPanel and Plesk are optional panels and can be purchased and installed.

Unfortunately, upgrades are not supported to plans having different storage type. You can only upgrade from a lower SSD plan to a higher SSD one and vice versa.

SSD is recommended when you need high speed with limited disk space. HDD is suited for applications with more storage space and limited disk operations.

Cloud Hosting is a computing-infrastructure and software model for enabling ubiquitous access to shared pools of configurable resources (such as computer networks, servers, storage, applications and services), which can be rapidly provisioned with minimal management effort, often over the Internet.

When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.

Our cloud hosting offers high reliability. Cloud Sites automatically distributes three mirrored copies of your data across multiple devices to ensure safety and protection. The website is hosted on a virtual partition which draws its resources, such as disk space, from an extensive network of underlying physical servers.

No, an upgrade or downgrade is not possible between the plans. However, you can purchase additional RAM and CPU cores as per your requirement.

Yes, we do have a 30 day Money Back Guarantee associated with Cloud Hosting.

We use Ceph Storage, which gives 3N level of redundancy. In computing, Ceph is completely distributed without a single point of failure, scalable to the exabyte level, and freely available. Ceph replicates data and makes it fault-tolerant, requiring no specific hardware support. As a result of its design, the system is both self-healing and self-managing, aiming to minimize administration time and other costs.

You are responsible for your backups and web content. We create our own weekly backups , and can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your cPanel or better, use a remote backup solution.

Varnish Cache is a powerful web application accelerator that can speed up a website by up to 1000 percent. Varnish is typically used for content heavy dynamic websites. It is used by high-profile, high-traffic websites including Wikipedia, online newspaper sites such as The New York Times, The Guardian, The Hindu, Corriere della Sera, social media and content sites such as Facebook, Twitter, Vimeo, and Tumblr. Of the Top 10K sites in the web, around a tenth use this software.

We use Ceph Storage, which gives 3N level of redundancy. In computing, Ceph is completely distributed without a single point of failure, scalable to the exabyte level, and freely available. Ceph replicates data and makes it fault-tolerant, requiring no specific hardware support. As a result of its design, the system is both self-healing and self-managing, aiming to minimize administration time and other costs.

Upto 8 GB RAM and 8 cores can be added with any Cloud Hosting Plan.

To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.

Reseller hosting is a form of web hosting wherein the account owner has the ability to use his or her allotted hard drive space and bandwidth to host websites on behalf of third parties. The reseller purchases the host services wholesale and then sells them to customers, possibly for a profit. A certain portion of hard drive space and bandwidth is allocated to the reseller account. The reseller may rent a dedicated server from a hosting company, or resell shared hosting services. In the latter case, the reseller is simply given the permission to sell a certain amount of disk space and bandwidth to their own customers without renting a server from a web hosting company they signed for a reseller account with.

WHMCS is a popular Billing platform used by a majority of Web Hosts.

Yes, you can upgrade your existing plan to a higher plan at any time.

Yes, we offer a 100% Risk Free, 30 Day Money Back Guarantee.

Yes, we do provide a free WHMCS license for all plans except the starter plan.

We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here. However, we do not offer Support to your Customers directly.

All Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

Your WHM Control Panel allows you to create individual Hosting packages and completely manage them.

Yes, all our Reseller Hosting plans come with applications that can be installed with a single click.

Your Customers will be able to manage their own packages using cPanel.

If you are a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly.

Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.